From Feedback to Action: Operationalizing VOC
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From Feedback to Action: Operationalizing VOC

ByStacie Granata

In enterprise client relationships, loyalty hinges on effective listening and response, rather than perfection. Many organizations underutilize customer feedback, treating it as a mere checkbox. A robust Voice of the Customer (VOC) strategy transforms feedback into a growth engine, fostering collaboration and action to enhance customer satisfaction and drive revenue.

The Client Retention Paradox: Why Doing the Job Isn’t Enough
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The Client Retention Paradox: Why Doing the Job Isn’t Enough

ByStacie Granata

Client retention isn’t just about satisfaction; it’s about continuously proving your team’s value to the client’s future. Successful account teams anticipate needs, engage strategically, create momentum, and own outcomes. Retention relies on fostering emotional connections and proactive partnerships, making each team member accountable for understanding client goals and adjusting accordingly.

Transform Client Goals into Business Growth
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Transform Client Goals into Business Growth

ByStacie Granata

Success in client services requires transforming client goals into actionable strategies that drive measurable outcomes. Key steps include identifying the urgency behind initiatives, clarifying goals in business language, analyzing gaps, fostering cross-functional collaboration, providing insights, linking execution to business impact, and continuously adapting strategies to evolving client needs.